Return & Refund Policy

Doherty Firewood & Fuels are supplying the delivery to you on the understanding that the oil is not misused or resold to a third party.

Online Orders must have paid in full for the volume of Goods ordered prior to delivery. Doherty Firewood & Fuels will always try to deliver the agreed volume of Goods, but if we are unable to do so (e.g. if there is less space available in your tank than the ordered volume of Goods) then we will apply a refund to you (on a pro rata basis) a sum to you to reflect the lower volume of Goods actually delivered. Doherty Firewood & Fuels reserves the right to amend the pence per litre to reflect the appropriate price band for the volume of Goods actually delivered.

Credit card payments on Doherty Firewood & Fuels website do not incur a percentage charge over the total amount of goods ordered. There is no extra charge for paying with a debit card either. If a refund is applied, the credit card charge incurred (if applicable) will not be refunded. If the buyer incorrectly selects the “debit card” payment button, then Doherty Firewood & Fuels reserves the right to apply the correct surcharge retrospectively on the buyers “credit card”.

Doherty Firewood & Fuels will acknowledge any order made by you through the website, but this will not constitute acceptance of your order. Once your order has been accepted, Doherty Firewood & Fuels will make delivery of the goods to your address in accordance with the details provided by you. You must ensure that Doherty Firewood & Fuels has the necessary vehicular access to your property and relevant tanks.

Doherty Firewood & Fuels complies with the Data Protection Act and will not pass on your details to any third party. Any payment details you submit will be collected and used by Doherty Firewood & Fuels only and will not be passed to any other party.

All orders made through the website are subject to these Terms and Conditions. Doherty Firewood & Fuels reserves the right to amend the Terms and Conditions from time to time without prior notice. Such amendments will be valid from the time they are uploaded to the website.

Orders must be made before 4pm to be eligible for next day/express delivery options.

In the event of the buyer cancelling the order before delivery has been made, Doherty Firewood & Fuels will make a refund for the order amount to the payment method used to make payment or make a refund to the buyer’s account to be used at a later date, whichever option the customer would like Doherty Firewood & Fuels will adhere to the requirements.

Refunds cannot be made for the order after delivery of the fuel has been successfully completed to the customers Property & Tanks.

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